Frequently Asked Questions
Here are a few answers to questions we are asked all the time.
Q: How often should my kids get new shoes?
A: Kids feet will grow very fast. We recommend shoes be checked every 3-6 months depending on child’s age for proper fit.
Q: Do you offer store pick up or shipping?
A: Yes, we offer several options for customers to receive their orders. Free Store Pick Up, Free Shipping for orders $75 or more, and USPS & UPS options for shipping as well. Please see Shipping & Return Policy HERE.
Q: Can we just hand these shoes down to little brother/sister?
A: It is not recommended to hand down to friends/siblings even when shoe appears to be in great conditions. The number one reason is each foot is different. The second child wearing the shoes natural gate & foot shape can be altered due to the first wearer's foot. Second, all shoe materials breakdown over time. While a shoe may look good, they could unknowingly cause injury to second user.
Q: Why is it important to get sized and proper fitting shoes when they outgrow them so fast?
A: Shoes that fit correctly are important to foot development and health. As a child grows the foot can easily be manipulated by shoes causing lasting effects or even permanent damage. A shoe that is fit specifically for that child’s foot and needs can help keep feet happy and healthy as they grow.
Q: Can I return shoes purchased online?
A: Yes, you may return shoes purchased online. However, Clearance items purchased online are FINAL SALE and may not be returned. Please see Shipping & Return Policy HERE.
Q: Do you carry any heels or high heels for kids?
A: No. Podiatrist do not recommend heels of any type for young children as it can damage a child's ligament and bone development.
Q: Do you offer gift cards?
A: Yes, we offer gifts cards of any denomination In-Store. Plus, eGift Cards are available online and can be used in store or online. eGift Cards may be purchased HERE.
Q: If you do not have my size in stock can you order it?
A: Yes we can, as long as the manufacture still has stock too. Special orders of non-stocked items always need to be discussed with our owner. All special orders must be done in store. Due to COVID-19 we are currently unable to place Special Orders due to manufacture shortages and order minumums.
Q: How long does it take to process online order.
A: Online orders are processed Mon-Fri w/in 1-2 business days. If you selected SHIPPING you will receive an email with tracking number when order ships. If you selected PICKUP you will receive an email when your order is ready for store pickup.
Q: Do you match competitor’s coupons or pricing?
A: Yes, from the manufactures own website or in-store specials to major internet sellers we are happy to match prices. Just ask.
Q: Do you carry wides and extra wides?
A: Yes we do. Many brands offer wide, but many brands are wide by design. Keep in mind all brands fit different; you may be wide in one brand, but not another.
Q: My baby is asleep in the car, can you measure her?
A: Yes we can. We measure sleeping kids in cars all the time.
Q: Do you carry narrow shoes?
A: Yes we do. We carry several brands that run narrow.
Use Contact Us page, call us at 936-231-8911 or email us at email@example.com with any questions you may have about kids shoes, foot issues, suggested brands or just to say hello.