Frequently Asked Questions
Here are a few answers to questions we are asked all the time. Email us at firstname.lastname@example.org, click "Let's Chat" or call us at 936-231-8911 with any questions you may have about kids shoes, foot issues, suggested brands or just to say hello.
Q: How often should my kids get new shoes?
A: Kids feet will grow very fast. We recommend shoes be checked every 3-6 months depending on child’s age for proper fit.
Q: Can we just hand these shoes down to little brother/sister?
A: It is not recommended to hand down to friends/siblings even when shoe appears to be in great conditions. The number one reason is each foot is different. The second child wearing the shoes natural gate & foot shape can be altered due to the first wearer's foot. Second, all shoe materials breakdown over time. While a shoe may look good, they could unknowingly cause injury to second user.
Q: Why is it important to get sized and proper fitting shoes when they outgrow them so fast?
A: Shoes that fit correctly are important to foot development and health. As a child grows the foot can easily be manipulated by shoes causing lasting effects or even permanent damage. A shoe that is fit specifically for that child’s foot and needs can help keep feet happy and healthy as they grow.
Q: Do you offer Military Discount?
A: Yes, we offer a discount to all First Responders & Military. Just mention it next time you are in the shop, so we may recognize your hard work and dedication to our community.
Q: Can I return shoes purchased online?
A: Yes, you may return shoes purchased online. However, Clearance items purchased online may only be returned for In-Store Credit Only. Please see our full Refund Policy at bottom of page for more details.
Q: Do you offer gift cards?
A: Yes, we offer gifts cards of any denomination In-Store. At this time we do not sell them online.
Q: If you do not have my size in stock can you order it?
A: Yes we can, as long as the manufacture still has stock too. Special orders of non-stocked items always need to be discussed with our owner. All special orders must be done in store.
Q: Do you match competitor’s coupons or pricing?
A: Yes, from the manufactures own website or in-store specials to major internet sellers we are happy to match prices. Just ask.
Q: Do you carry wides and extra wides?
A: Yes we do. But keep in mind all brands fit different; you may be wide in one brand, but not another.
Q: My baby is asleep in the car, can you measure her?
A: Yes we can. We measure sleeping kids in cars all the time.
Q: Do you carry narrow shoes?
A: Yes we do. We carry several brands that run narrow.